How to use self service to install apps

Here is a little guide on how to install apps onto your iPad:

There are already apps that you can install on your iPad yourself that are in the self service menu. Not all the apps that you may want are in this self service option, as they may not have been authorised (the app isn't free or deemed suitable for the network). 

If you would like an app added to your own iPad or a group of iPads, please contact us on the helpdesk. When you create a ticket, please provide the following information:

Link to the app on the App Store

The serial number of the iPad(s) that you need the app installed to. You can find this in Settings > General > About

Step one

Open the manager app. The icon will be white with a brown border, with a black shape in the centre

Step two

Press the 'Self-Service' button to enter the self-service menu. When you first open the app on the iPad, it may ask you for some permissions - just press allow/ok for each one that comes up.

If it is a teacher or an assigned iPad, this screen may look slightly different. You may have to login or setup your account with a password. After you have done that, the 'Self-Service' option will appear on the top right of the screen. Then continue to press 'My Apps'

Step three

When you open the self-service menu, a list of suggested apps will be shown. If they are not, press 'My apps' on the bottom of the screen to open this.

You can scroll through the list of apps that your school has requested or alternatively if you know the name, you can search for that at the top of the screen.

If you know the app has been added and it is not appearing on this list, you can press the 'Update' button that is just above the search button. This will request an updated list of apps for the self service menu.

Step four

If you have found the app, you can press the '(Re)Install/Update' button to install the app onto the iPad. Once you have pressed this, a message will pop-up in the corner of the screen saying 'Command sent to the device'. This means it has requested the app from the server and will begin to download it shortly.

If you cannot find the app, you can submit a request on the helpdesk for the app to be added.

Step five

If all the above steps have been completed correctly, you will see the app being installed on the home screen of your iPad.

• Related Articles

• School Provided Devices

  Home Learning Devices – Important Information About this device   School is providing this device to support your child with their learning. Please remember that you must follow the acceptable usage policy – this device is only to be used for school ...

• Office 365- Shared Mailboxes

  Add a shared mailbox to Outlook After your admin has added you as a member of a shared mailbox, close and then restart Outlook. The shared mailbox should automatically display in your Folder pane in Outlook. What if it didn't work? If your admin only ...

• How to setup multi-factor authentication on your account

  Multi-factor authentication is another layer of security we add to accounts to ensure that only you can login to your account. It is becoming a more common practice to have this enabled on any of your accounts online as the likely hood of the account ...

• Microsoft Teams - Screen Sharing Permissions (Mac)

  How to setup screen sharing on a Mac Sharing your screen from an Apple device requires Microsoft Teams to receive special permissions. To grant the permissions, ensure you are logged into Teams. 1. Open System Preferences on your Mac. You will find ...

• Mac - Setting up Printers

  Setting up Mac Devices to print to a Ricoh Copier The copier should already be in your list of installed printers if you have a school owned computer. If you can’t find it, you can add it by it’s IP address in Mac System Preferences – Printers & ...